B
bodmin
Guest
DRIVE THROUGH CASH DISPENSERS TO OUR VALUED CUSTOMERS:
HSBC Bank is very pleased to inform you that we are installing new
'Drivethru' cash point machines where our customers will be able to
withdraw cash without leaving their vehicles. To enable our customers to
make full use of these new facilities we have conducted intensive
behavioural studies to devise appropriate procedures for their use. Please
read the procedures which apply to you and remember them for when you use
our new machines for the first time.
PROCEDURES FOR OUR MALE CUSTOMERS:
1. Drive up to the cash machine.
2. Wind down your car window.
3. Insert card and enter PIN.
4. Enter amount of cash required and withdraw.
5. Retrieve card, cash and receipt.
6. Wind up window.
7. Drive away.
PROCEDURES FOR OUR FEMALE CUSTOMERS:
1. Drive up to the cash machine.
2. Reverse back the required amount to align car window with cash machine.
3. Restart the stalled engine.
4. Wind down the window.
5. Find handbag, remove all contents onto the passenger seat to locate card.
6. Turn the radio down.
7. Attempt to insert card into the cash machine.
8. Open car door to allow easier access to the cash machine due to the
excessive distance from the car.
9. Insert card.
10. After "Invalid Card' is displayed ? Remove Marks & Spencer Charge Card
and insert correct Cash Point Card.
11. Remove Cash Point Card.
12. Reinsert Cash Point Card the right way up.
13. Reenter handbag to find diary with your PIN written on the inside back
page.
14. Enter PIN.
15. Press 'Cancel' and reenter correct PIN.
16. Enter amount of cash required.
17. Check makeup in rear view mirror.
18. Retrieve cash and receipt.
19. Empty handbag again to locate purse and place cash inside.
20. Place receipt in back of cheque book.
21. Recheck makeup.
22. Drive forward 2 metres.
23. Reverse back to cash machine.
24. Retrieve card.
25. Reempty handbag, locate card holder and place card into the slot
provided.
26. Restart stalled engine and pull off.
27. Drive for 23 miles.
28. Release hand brake.
HSBC Bank is very pleased to inform you that we are installing new
'Drivethru' cash point machines where our customers will be able to
withdraw cash without leaving their vehicles. To enable our customers to
make full use of these new facilities we have conducted intensive
behavioural studies to devise appropriate procedures for their use. Please
read the procedures which apply to you and remember them for when you use
our new machines for the first time.
PROCEDURES FOR OUR MALE CUSTOMERS:
1. Drive up to the cash machine.
2. Wind down your car window.
3. Insert card and enter PIN.
4. Enter amount of cash required and withdraw.
5. Retrieve card, cash and receipt.
6. Wind up window.
7. Drive away.
PROCEDURES FOR OUR FEMALE CUSTOMERS:
1. Drive up to the cash machine.
2. Reverse back the required amount to align car window with cash machine.
3. Restart the stalled engine.
4. Wind down the window.
5. Find handbag, remove all contents onto the passenger seat to locate card.
6. Turn the radio down.
7. Attempt to insert card into the cash machine.
8. Open car door to allow easier access to the cash machine due to the
excessive distance from the car.
9. Insert card.
10. After "Invalid Card' is displayed ? Remove Marks & Spencer Charge Card
and insert correct Cash Point Card.
11. Remove Cash Point Card.
12. Reinsert Cash Point Card the right way up.
13. Reenter handbag to find diary with your PIN written on the inside back
page.
14. Enter PIN.
15. Press 'Cancel' and reenter correct PIN.
16. Enter amount of cash required.
17. Check makeup in rear view mirror.
18. Retrieve cash and receipt.
19. Empty handbag again to locate purse and place cash inside.
20. Place receipt in back of cheque book.
21. Recheck makeup.
22. Drive forward 2 metres.
23. Reverse back to cash machine.
24. Retrieve card.
25. Reempty handbag, locate card holder and place card into the slot
provided.
26. Restart stalled engine and pull off.
27. Drive for 23 miles.
28. Release hand brake.
